I manage a group of software technicians who build software for our company. Recently, one of my people made a mistake, and I blew up in her face. Two weeks later she quit. Looking back, I realized that I overreacted. How do I prevent this from happening again?
–Megan, Boise, Idaho
The first thing to keep in mind is what is done cannot be undone. However, if you try to learn a lesson from every mistake that you make, there is a good chance that it will not be repeated. In this case, you might benefit from some of the following steps when you get angry: