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Managing Your Boss
by Sandi Mann
Step-by-step guide to making sure that your relationship with your boss is a two-way street. Tips include ways to impress your boss, get more from your boss, and deal with a difficult boss. (Barron’s, 2001)
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Difficult Conversations: how to discuss what matters most
by Douglas Stone
Practical tips on how to discuss difficult issues with bosses, co-workers and others. Focuses on how to prepare yourself for a difficult conversation, how to start the conversation, and keep it constructive regardless of how the other person responds. (Penguin, 2000)
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Crucial Conversations: tools for talking when the stakes are high
by Kerry Patterson
Focuses on how to deal with strong reactions that come up during difficult conversations. (McGraw-Hill, 2002)
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How the Way we Talk can Change the Way we Work
by Robert Kegan
Encourages us to revisit the underlying assumptions that we bring to conversations to see whether they can actually help the conversation, or make matters worse. (Jossey-Bass, 2001)
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That’s Not What I Meant
by Deborah Tannen
Shows how it is not only what we say but how we say it that can make or break conversations. (Ballantine, 1991)
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Getting to Yes: Negotiating agreement without giving in
by Roger Fisher
Best-seller that teaches you how to remain focused on the issues rather than the person, on long-term goals rather than being right, and how best to establish common ground and "win-win" solutions. (Penguin, 1991)
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Nonviolent Communication: a language of compassion
by Marshall Rosenberg
A great approach to saying what troubles you most so that the other person really hears and appreciates what you are saying. Highly recommended. (PuddleDancer Press, 1999)
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Dealing with People You Can’t Stand
by Rick Brinkman
Divides difficult people into categories with advice on how to deal with each category. (McGraw-Hill, 1994)
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